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To an international mover, there are few words as dreadful as the phrase “post shipment audit”. Even if the move went perfectly and it was billed exactly according to contract, there is still a queasiness that comes over the mover when a shipment gets reviewed.  Audits...

Do you have an RFP to publish this year that will include household goods moving?  If so, I’d like to help you.  There’s no manual for the household goods moving industry and even for those with an MBA in Supply Chain or Logistics Management it...

How do you measure move quality? If you asked this question to 100 people, you would get 100 different answers. Compared to measuring price, measuring quality is hard. It’s difficult for people in our industry to agree on what defines quality and what metrics lead...